Training and policy development

Aged care and retirement living is one of the most highly regulated industries in Australia. The key to operating successfully in such an onerous environment is in ensuring that an organisation has an effective and compliant system of policies and procedures and that staff and management are aware of those systems and their individual obligations.

The key to Hynes Lawyers’ success in developing cost efficient policy and training programs is in our intimate understanding of the legal and commercial issues relevant to providers in the aged care and retirement living sector.

We offer cost effective pro forma programs which have been developed specifically for providers in the aged care and retirement living sector. We also offer programs which are specifically tailored to meet our client’s needs.

Our team’s experience in developing industry specific training programs includes developing programs on matters such as:

• elder abuse, police checks and the mandatory reporting requirements of the Aged Care Act;
• effective workplace incident investigation;
• dealing with the coroner, the police and other statutory authorities;
• decision making for persons with impaired decision making capacity;
• withdrawing and withholding life sustaining treatment for persons with impaired decision making capacity – including managing patients who require artificial nutrition and hydration in residential aged care facilities;
• medication management issues; and
• restrictive practices and managing clients with difficult behaviours.

We have experience in drafting policy and procedure documents on a wide range of issues including:

• effective corporate governance;
• workplace and clinical incident investigation;
• elder abuse, mandatory reporting and police check requirements;
• dealing with the coroner and the police;
• medication management issues;
• decision making for clients with impaired decision making capacity;
• restrictive practices; and
• managing clients on artificial nutrition and hydration.

Contact

Partner                   Julie McStay